Alternative dispute resolution:

The European Commission provides a platform for out-of-court online dispute resolution (ODR platform), available at https://ec.europa.eu/odr (https://ec.europa.eu/consumers/odr).

We are neither willing nor obliged to participate in dispute resolution proceedings before consumer arbitration boards.

We have been a member of the “FairCommerce” initiative since January 9, 2016.

Further information can be found at www.haendlerbund.de/faircommerce (https://www.haendlerbund.de/de/haendlerbund/interessenvertretung/faircommerce).